State Farm® Insurance Agent Sarah Drew

"Great people to work with!"

"Jackie Rocco and all of the staff members at Sarah Drew's State Farm Insurance office in Veronal have always been a great team to work with over the past 12 years. Just recently, I had an issue with State Farm's website, provided feedback and within 48 hours (including the weekend), had not only received a call back with a work around to resolve the issue, but had received a personal email from Sarah requesting additional information so that the work around could be found. Sarah, Jackie and the rest of the team are just that......Like a Good Neighbor."

"Nate walked me through upgrades to my auto policy and answered additional questions. Thanks for your help, Nate."

"I have been with State Farm for many years, Jackie is usually the one I work with however they are all great! They make sure I understand my policy options, response time is amazing."

"I had a homeowners and two autos insured with the Drew agency. I cancelled the autos because the rates were too expensive. Then the Drew agency started harassing me. I would get calls from someone named Carlos who without any apparent purpose would call and just say "this is Carlos from State Farm, call me back." After a few calls from Carlos I complained to Sarah and I got an email saying how sorry she was and "Sarah is truly sorry for any inconvenience this may have caused and appreciates your understanding and patience during this time." What "time"? Obviously they were using AI to respond. I am elderly and just to hear the messages I have to go put my hearing aids in, which is a hassle. So what do they do next? They called again! This time it was someone who announced himself as Ellen from the Drew agency wanting to sell me more insurance! Whatever happened to politeness and respect? EDIT: I don't know if the caller was "Ellen" or not, I can't hear! But it was a call from Drew's office. They don't even bother to address me formally, more like "hey you". To these kids like Carlos and Ellen I am just someone whose phone number they had possession of, and they had no thought that calling me might be an inconvenience, even though I told Sarah Drew that it was an inconvenience! I'll cancel the homeowner's policy when I get a chance. Life is too short to stand for this harassment. So... Beware!"

"We moved to this office after the retirement of our long-term agent. We couldn't be more pleased! Responses are always quick and informative. Everyone in the office has been incredibly friendly. And the rates and coverage are fantastic. Highly recommend!"

"I called for quotes and received a quick response after a thorough review of all my needs."

"Thanks Sarah Drew team in Verona, they always respond quickly and show a sense of urgency for helping their customers. I had great experience with them when moving my sf policies from other state. I felt they understood my needs and provided a path for it, really appreciated!"

"After talking things through with Nathan Smith at State Farm, I feel he truly has my best interest at heart., his honestly and integrity comes through, providing incredible customer service!"

"Nathan is always pleasant and professional. He has taken the time to explain things and is helpful whenever there is a question. I very much appreciate Nathan’s knowledge and customer service!! Thank you!!"

"After a long lifetime of buying insurance, I couldn't speak more highly of Nathan Smith and the Drew Agency. Nathan spent a lot of time going through our needs, and selecting coverages that made sense for us. We actually do feel we're in good hands. (good slogan, SF.)"

"Sent the info I needed in a timely manner!"

"Always willing to help and discuss options!"

"Tremendous service and very knowledgeable! Sydney was first rate and solved my issue and followed up with me. We have been with Sarah's office for over 25 years!!!"

"Sarah's staff always answer questions promptly and courteously - and they appreciate the customer's concerns."

"Always a pleasure to work with Sarah and her team!"

"We habe been with State Farm in Verona for almost 40 years. I wouldn't consider going elsewhere for our insurance needs."

"Nathan made it easy to transfer my auto insurance from Illinois to Wisconsin and add renters insurance. One simple phone call and I was all set."

"I have been with State Farm for the last 35 years and have been with the Sarah Drew team for as long as I can remember. Always do a great job and have been very prompt with there service."

"Jackie Rocco-Smith was very helpful in explaining aspects of two separate claims!"

"Nate and Jackie have been excellent in helping us with all of our coverage needs. We highly recommend them."

"Highly recommend! Nathan Smith is very knowledgeable and quick to respond."

"I had a very good experience talking with Nathan and setting up my insurance. He should get a raise!"

"Wonderful customer service from this office!"

"Sarah Drew, Doug Peterson and their teams have provided excellent service over the past three decades!"