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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jennifer Anderson

February 2, 2026

5  out of  5
rating by Jennifer Anderson
"Sarah and her team are prompt on responses, accurate, thorough and polite! In these days, it’s hard to find top-notch “customer service” and top rated business products."
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Rasmey Ly

January 29, 2026

5  out of  5
rating by Rasmey Ly
"Kim is really easy to work with. She’s very helpful and answer all my questions. Thank you."
We responded:
"Thank you for the 5 Star 💫 Review for our local Verona State Farm office! Kim is great! "
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Dawn Foster

January 28, 2026

5  out of  5
rating by Dawn Foster
"We told Nathan that our old policy was up for renewal. He got us in quickly and showed us what we could save. He was kind, respectful and very fun to work with. Given some of the things we went through with our old agent, it was so refreshing"
We responded:
"Hi Dawn! Thank you for the very nice review of our local Verona State Farm Office! We are lucky to have Nate on our team! So glad he made your transition seamless! "
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Lorie Kreul

January 21, 2026

5  out of  5
rating by Lorie Kreul
"We switched to Sarah Drew, State Farm Insurance after over 40 years with American Family. Our agent, Kimberly, is always available to answer questions and help with anything we need. Great Service!!"
We responded:
"We are so happy that we can help you switch your insurance to our local Downtown State Farm agent after all of your loyalty to American family for so many years. We appreciate your trust with our local office and look forward to serving you for the next 40!! Welcome! "
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Anne Richards

January 20, 2026

5  out of  5
rating by Anne Richards
"Very professional, friendly and knowledgeable."
We responded:
"Thank you for the five star review. We appreciate your business with our local office."
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Marc Carolino

January 20, 2026

5  out of  5
rating by Marc Carolino
"I've had Statefarm for some time now and Nathan Smith has been really prompt and transparent regarding policy changes and updates. He's very knowledgeable and knows his stuff. Would greatly recommend."
We responded:
"Thank you, Marc, we appreciate your 5 Star Review and trust in the Sarah Drew State Farm Insurance Auto Policy! Our Team at the local agency takes pride in our exceptional customer service and are so happy to have you as a trusted customer with our State Farm Auto policy! "
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Sara Maher

January 14, 2026

5  out of  5
rating by Sara Maher
"Always respectful and professional. They always address my issues promptly and it is a pleasure working with them!"
We responded:
"Sara, Thank you so much for your 5-star review! We’re delighted to hear that our team consistently provides respectful, professional service and addresses your issues promptly. At Sarah Drew- State Farm Verona, we pride ourselves on delivering exceptional customer support and solutions tailored to your needs. We look forward to continuing to serve you with the highest level of professionalism and efficiency. Your satisfaction is our top priority! Thank you! "
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Tom Puchner

January 13, 2026

5  out of  5
rating by Tom Puchner
"In 2025, as the president of a small condo association in Verona, I switched our association insurance from a local insurance to the Sarah Drew State Farm agency and experienced > 50% savings. More importantly I was so impressed with the agent I worked with--Kim Smith--that I changed all my home, auto, and umbrella insurance to her State Farm agency. Kim is very knowledgeable, patient, honest, and takes the time to explain policy options--no "hard sell" tactics. No feeling in meetings with her that she's pressed for time/trying to rush the meeting to an end. I truly feel she enjoys what she is doing, sincerely gets to know her clients (no fake friendship), and communicates well. She does what she says she'll do! Although fortunately we haven't had any need for claims experience, I am very pleased with the Drew Agency and would highly recommend KIm Smith!"
We responded:
"Thank you for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Kim Smith and the Sarah Drew State Farm agency here in Verona. Our local insurance agency is proud to offer personalized service, expert knowledge, and honest guidance—helping condo associations and individual clients save significantly on their insurance premiums. Kim’s commitment to clear communication and genuine client relationships truly sets our Verona State Farm office apart. Whether it’s condo, home, auto, or umbrella insurance, we’re dedicated to providing tailored coverage that meets your unique needs. We appreciate your recommendation and look forward to serving you and the Verona community for years to come!"
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Mike Affeldt

January 13, 2026

5  out of  5
rating by Mike Affeldt
"Nathan did a super job Thanks Nathan"
We responded:
"Thank you for your 5-star review! We're glad Nathan provided excellent service for your auto insurance needs. At our local agency in Verona, we strive to deliver knowledgeable and personalized support to help you find the best auto insurance coverage. We appreciate your trust and look forward to assisting you with all your future insurance needs! Thanks Mike! "
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ben kendall

January 13, 2026

5  out of  5
rating by ben kendall
"We moved all of our auto and home over to State Farm, so far no other company has been close to what they have to offer. Everyone at the office is welcoming and friendly. Highly recommended."
We responded:
"Ben, thank you for the five star review to our local Verona office! We strive to find the best coverage for the best price for all of your insurance needs! So glad we were able to find a fit for your Auto and Home ! Even better we love serving customer like you! Thank you for the great reference;) "
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Zavier Bouie

January 13, 2026

1  out of  5
rating by Zavier Bouie
"Nathan here completely wasted my time. Failed to follow through on an insurance policy with my specific needed filing. Nothing but complications and inconveniences"
We responded:
"Xavier, thank you for taking the time to share your frustration with us. I do believe that Nathan acted in good faith with trying to help you with your special request. Unfortunately, our office does not make decisions on eligibility those have be submitted to our underwriter and there is often a wait while they review all of the risks associated with “special requests and Riders”. Sadly, we do not determine the outcome of the eligibility. While eligibility is determined, there is coverage bound for a short amount of time. I hope that this helped you obtain the coverage elsewhere. I am very sorry things did not turn out the way we had hoped. "
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Joseph Murphy

January 8, 2026

5  out of  5
rating by Joseph Murphy
"Excellent service with quick responses back to my questions."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kim D

January 7, 2026

5  out of  5
rating by Kim D
"Very helpful and courageous"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Thanos Tsiolis

January 7, 2026

5  out of  5
rating by Thanos Tsiolis
"Worked with Nathan Smith when looking for home, auto, and umbrella insurance for our new home. Nathan was very knowledgeable and responsive while I was shopping around for insurance and offered good advice and guidance. Ended up going with State Farm because of Nathan. Prices are reasonable and coverage is comprehansive."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Nathan Smith provided knowledgeable and responsive service while assisting you with your home insurance, auto insurance, and umbrella insurance needs. At Sarah Drew State farm we pride ourselves on offering comprehensive coverage options and competitive pricing to protect what matters most to you. We’re grateful you chose State Farm for your insurance needs, and we look forward to continuing to support you with personalized insurance solutions. If you ever have questions about your policy or want to explore additional coverage options, please don’t hesitate to reach out. Your feedback helps others in the community find trusted insurance agents who deliver excellent customer service and tailored insurance advice. Thank you again for trusting us with your insurance!"
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Joann Kiley

January 7, 2026

1  out of  5
rating by Joann Kiley
"I am not happy that I can never speak to my agent; that I have to request corrected documents; that I have to request ID cards for proof of insurance; and that my auto insurance rates continue to rise significantly in spite of the fact that we drive UNDER 5,000 miles a year even though we own 2 cars."
We responded:
"Hello Joann, Thank you for sharing your concerns. Based on the information in our system, we were able to connect with you Monday via phone and provide the information you requested via email. In addition, a second team member reached out via email. For your reference we are all Licensed agents here in our local office, and we want to make sure all your questions are fully addressed. If there is anything left unresolved, please feel free to return our phone call from today so we can dive deeper into any additional needs you may have. You may also always request an in person apt to have any lingering questions addressed. Please know that we care deeply about you and your experience here in our local community, and we want to make sure you are 100% satisfied with our local service. Regarding your auto insurance rates, I want to assure you that your current premiums are actually below the average cost in our area, especially considering you own two vehicles. Since you have been with our agency over the last 2 plus years your auto policy has increased roughly 2.5- 3%, which is a standard renewal adjustment rather than a significant rate hike. We appreciate that you drive under 5,000 miles a year, and participating in our driver's savings program will reflect this. Your satisfaction is very important to us, and we’re here to support you every step of the way."
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Chun Chen

January 6, 2026

5  out of  5
rating by Chun Chen
"Nathan is very professional. A very smooth process. Thank you!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Nancy Schlimgen

January 6, 2026

5  out of  5
rating by Nancy Schlimgen
"They are awesome!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kent Brye

January 6, 2026

5  out of  5
rating by Kent Brye
"We called concerning a policy question about a type of policy we hadn't had before. Our questions were answered quickly and Kim made sure we understood everything. Setting up the policy was quick and easy. Very pleased with the service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tanya Tucker

January 5, 2026

5  out of  5
rating by Tanya Tucker
"So helpful amd quick to respond!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Patricia Campos

January 4, 2026

5  out of  5
rating by Patricia Campos
"Excellent service year after year. Kimberly is incredibly helpful, reliable, and easy to work with. I’m very grateful for her continued support and highly recommend this insurance office."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Dan Bolch

December 29, 2025

5  out of  5
rating by Dan Bolch
"Nate Smith was very helpful and transparent. Highly recommended."
We responded:
"Thanks for the 5 Star Review Dan! "
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Richard Streich

December 20, 2025

5  out of  5
rating by Richard Streich
"We have been with Sara and Stare Farm for years. We are very happy with the great service they provide us. Sarah is always or her staff able answer my insurance questions. The billing system for State Farm is goofy but Sarah is always there to explain the process."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks so much for your 5 star review!"
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Brett Petta

December 18, 2025

5  out of  5
rating by Brett Petta
"Amazing people and service!"
We responded:
"Thanks for our 5 Star 🌟 review Brett! "
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Rob Bergenthal

December 18, 2025

5  out of  5
rating by Rob Bergenthal
"Fantastic service and competitive pricing. Nathan did an amazing job working with us on our auto, home and umbrella liability policies."
We responded:
"We are so happy to be your new home, Auto, and umbrella provider Rob! Thanks for the 5 Star ⭐️ review! Welcome to the agency! ~Sarah "
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Diane Leigh

December 17, 2025

5  out of  5
rating by Diane Leigh
"Always so friendly, helpful and sincere. Always ready to help. Love my State Farm group."
We responded:
"Diane! You are one of our Fav’s! Thanks for the 5 Star Review!!! Miss you! ~Sarah "